Terms and Conditions of Use

Through this website, you may search for flight and holiday services and book them. Considering that the prices shown on this website are non-commissionable, it is for the Agency to set the final price for its customers.

No contractual relationship is established between CDV and the Agency’s client. The provision of the service is set between the person making the booking, as the beneficiary of the service, and the respective service provider, taking into account the provider’s booking conditions as agreed.

Once a booking is made, you will receive an email indicating how you should pay for your ticket, which must be paid within the indicated period. Once payment is confirmed, the tickets will be issued in electronic format. At the end of this process, you will receive a second email with the supporting documentation for your purchase.

The Agency is required to provide all data necessary for the booking in a complete and unambiguous manner. Some airlines require additional passenger details (Passport Numbers, date of issue, etc.) to issue the booking. If not provided, a sales agent will contact the agency to request such information, which must be completed before the ticketing deadline; otherwise, the booking will lose its validity. Under no circumstances will CDV be responsible for problems arising from the cancellation of the booking by the airline or the booking system due to exceeding the ticketing deadline.

CDV cannot be held responsible if the reserved ticket cannot be issued due to an out-of-date agreement between the chosen airlines. In such cases, we will contact the agency to offer the closest possible alternative to the contracted flight, but cannot be held liable in case of price differences.

Duplicate bookings: CDV does not prevent impossible bookings, for example, duplicating flights at the same time or to different destinations for the same dates and passenger. Refunds will only be processed if authorised by the airline.

Each destination has its own specific requirements regarding entry formalities, visas, passports, vaccinations, etc., which vary by passenger nationality.

It is not CDV's responsibility to have this information, either about the chosen destination or transit countries. Passengers must obtain information from the embassies/consulates of countries involved in their trip.

You are not entitled to any refund in the event that the passenger is denied boarding for failing to present the required documents.

The passenger must comply with the government travel requirements and present all necessary exit, entry and other documents, as well as arrive at the airport at the time indicated by the operator or, if none is given, with enough time to complete exit formalities.

It is recommended to arrive at least 60 minutes in advance for domestic flights and 150 minutes for international flights. The passenger should reconfirm with the agency or airline, at least 48 hours before the flight, the schedules, as the airline may occasionally change them.

The airline does not allow the ticket to be used differently from what was contracted, including, for example, using the return journey without having first used the outbound. Changing the passenger’s first name or surname is not allowed, so please check carefully the dates, origin, destination and passenger names as they appear in the documents you will present at the airport on the day of the flight. If the ticket details do not match the documents presented, the airline may deny boarding and CDV will accept no responsibility. If you need to change first names or surnames, the booking must be cancelled and a refund processed (if your fare permits this).

All transport and other services provided by each carrier are subject to: 1) the provisions shown on the ticket, 2) applicable fares, 3) transport conditions established by the carrier and related regulations which form part of this contract (and which may be consulted at the carrier’s offices), except for transport between a US or Canadian point and any point outside those countries, for which regulations in force in those countries apply.

A carrier issuing a ticket for carriage over another carrier’s lines acts only as agent for that carrier. This is known as code-sharing.

Checked baggage will be delivered to the bearer of the baggage receipt. In the event of damage to baggage on international transport, a claim in writing must be submitted to the carrier immediately after the damage is discovered and no later than 7 days from the date of delivery; in the event of delay, the claim must be submitted within 21 days from the date the baggage was delivered. Please see applicable manuals or conditions for non-international transport.

Please note that dangerous items will not be accepted (such as explosives, corrosive or poisonous materials), and certain items are not considered baggage and will be handled separately and should be notified in advance (the airline itself may establish the conditions and an additional charge—for example: pets, sports equipment, musical instruments, firearms, etc). Additionally, certain items are prohibited in hand luggage (such as scissors, nail clippers, knives, razors, etc.). If in doubt, please contact our customer service centre before purchasing any service.

The carrier undertakes to make every reasonable effort to carry the passenger and baggage with reasonable diligence. The times shown in timetables or elsewhere are not guaranteed nor are they part of this contract. The carrier may, if necessary and without notice, substitute other carriers, use other aircraft, and alter or omit stops indicated on the ticket. Timetables are subject to change without notice. The carrier does not assume responsibility for ensuring connections.

If you are denied boarding or your flight is cancelled, the operating carrier is obliged to compensate you and provide assistance. Provided you have checked in within the required time, you are entitled to these rights for any flight, including charters: departing from an EU airport or arriving at an EU airport from another country if operated by an EU carrier.

If the number of passengers exceeds available seats, the airline must first call for volunteers to give up their seats in exchange for compensation, which must include a refund of the ticket (with a complimentary return ticket to the point of departure, if appropriate) or an alternative means of transport to the final destination.

If you do not volunteer, the company must pay you compensation. This compensation may be halved if the delay does not exceed 2, 3 or 4 hours, respectively.

If the flight is cancelled, the airline responsible for operating it must:

The airline may also have to compensate you, in amounts equal to denied boarding, unless they notified you of the cancellation in good time and offered alternative transport on a schedule close to the original.

Compensation or refunds will be paid in cash, by bank transfer or cheque or, with the passenger’s consent, in travel vouchers, within 7 days.

If you are denied these rights, immediately submit a claim to the carrier operating the flight.

If you check in on time for any flight, including charters,

If the delay is 5 hours or more, the company must also offer you a refund of the ticket (with a complimentary return ticket to the original point of departure, if appropriate).

If you are denied these rights, immediately submit a claim to the carrier operating the flight.

If an EU airline is responsible for a flight delay anywhere in the world, you may claim up to 4,150 SDR (*) for damages incurred. If the airline does not accept the claim, you may resort to the courts.

You may claim from the company with whom you booked your trip, or from the operator of the flight if they are not the same.

Airlines are increasingly strict about booking procedures, fining what they consider malpractice through ADM.

The most common practices are detailed below:

"Married Segments": In a booking, these segments cannot be separated and then cancelled or modified afterwards.

The "Origin and Destination Logic" requires that the entire journey from the origin/starting point to the destination be booked as one.

ADMs resulting from breaching these rules can range between €200 and €500.

If we receive any ADM for any of these reasons, regrettably we will be obliged to pass it on to the agency that made such bookings, so we ask you to take the utmost care.

The issuance fees stated on the website correspond to the management and issuance of the booking. They are non-refundable in any circumstance and depend on the offer selected by the buyer. Bookings made by phone carry an extra charge on top of those stated on the website.

Most economy fares do not allow any changes or cancellations, so the cancellation cost is 100% of the ticket price. In these cases, CDV recommends purchasing the cancellation insurance offered on our website to recover your money in the event of unforeseen events. We also recommend checking the conditions of changes and refunds before paying for the original reservation.

Any change or cancellation must always be made prior to the flight’s departure. In all cases where the applied fare conditions allow refunds/cancellations, as well as voluntary changes/reissues requested by the passenger (date or route changes), a service charge announced in the Service Charges section of this website will apply, in addition to any fees charged by the airline.

Once you have requested the cost of the change or cancellation through the website, an agent will inform you about the possibility of carrying it out together with the related fees via the website, generating an email with the same information.

The passenger will not be entitled to any refund in the event of denied boarding for the following reasons:

If the fare allows a refund, you must provide us with the account number where you wish the money to be deposited. The estimated time for the refund is between four and eight weeks.

Each refund or repayment request by a retail agency to CDV will be handled differently. In general, refund requests will not be processed for agencies which have outstanding debts with CDV. Likewise, refund requests will not be offset against such debts, whether they are refunds or payments made for bookings not issued.

Cancellations and changes are subject to the fare conditions set by the airline for the issued ticket.

The agency undertakes, with reasonable commercial good practice, not to cause any harm or subsequent charge to its customers or to CDV. In particular, the Agency is obliged to:

According to the latest update to IATA resolution 830d, passengers may decide whether to provide their contact details (phone and email) to the airline for their booking, so the airline can contact them in case of any flight operational issues (for no other commercial purpose).

The retail agency must communicate this right to its customers actively and explicitly.

Reservation systems approved by IATA for processing bookings must be used in accordance with the applicable rules on booking, reservation and cancellation. These may be found online.

The booking data must correspond to the Agency’s client who is the beneficiary of the agreed service.

The Agency is not a mediator for transport provision, rather acts as an agent under a commercial agency contract, binding CDV as an IATA-licensed consolidator for technical processing. The Agency is responsible for administrating the booking order. The service provision contract will always be established between the service provider and the beneficiary and/or for the third party designated by them. For that service provision relationship, the General Contracting Conditions of the respective provider will apply. The beneficiary must be informed of this and given access to these conditions. On booking confirmation, the client, as beneficiary, acquires the right to transport with the reserved airline, provided the airfare is also paid.

The contract between the beneficiary and the provider becomes effective upon booking confirmation. This will be considered acceptance of the contract.

Each Party acknowledges that all materials and information which it holds or will hold in its possession or knowledge, or that of its employees or agents, relating to the other Party and its affiliates or customers (including, without limitation, names and information collected as a result of the activities below) (“Confidential Information”) will be kept strictly confidential, and shall not disclose or use such materials during or after the term hereof, except as required to fulfil this Agreement, subject to the following: (i) the Parties will not disclose such information or materials to any employee not officially informed in writing not to use or improperly disclose such material and information; (ii) the Parties may disclose such information and materials as necessary to manage a Guest claim (except for clause 8) and to allow their professional advisers, officers and management to perform their duties; (iii) the Parties may disclose any such information and materials if required by any legal process, provided that in such proceedings, before disclosure and if legally possible, such Party notifies the other Party of the disclosure obligation and cooperates reasonably to limit the scope of disclosure. Parties may be required to obtain confidentiality agreements from employees and subcontractors in a form acceptable to the requesting Party. Upon expiry or termination of this Agreement, or upon request by either Party, all information or materials belonging to the requesting Party or its agents, in the possession of the other Party, their employees or agents, or accessible to them, will be returned or assigned to the requesting Party. In addition, the Parties shall not use any material produced by the other Party for any purpose without that Party's prior written approval, or unless expressly authorised by this Agreement.

The CLIENT will not disclose to any hotel or accommodation provider the prices provided by CDV to CLIENT for any purpose, including price negotiations between CLIENT and a hotel. Any breach of this clause by the CLIENT will be deemed a material breach of this Agreement and grounds for immediate termination.

Each party, and where appropriate its representative(s), is informed that the other Party will process its personal data in order to enable the correct development, fulfilment and control of the agreed service provision, with the legal basis for processing being the fulfilment of the contractual relationship. Identification of each Party is necessary for this Agreement to be formalised.

The relevant Party will retain the data for the duration of the Agreement and, even once the Contract has ended, will retain it until the responsibilities derived herefrom have expired. Data may be disclosed to banks and other financial entities for payment management and to Public Administrations, as required by law and as per the purposes set out herein.

The parties may exercise their rights to access, rectify or delete their personal data, object to data portability, and restrict processing by making a written request to the other Party at the addresses set out in the header of this Agreement, and also by lodging a complaint with the Spanish Data Protection Authority (AEPD).

Each Party may contact the Data Protection Officer at: rgpd@grupocdv.com

The CLIENT must consult with CDV regarding the content of any communication or marketing material intended for the media or any external party in relation to CDV or its relationship with it, and provide CDV with a draft before any announcement or statement intended for release to the press. The CLIENT will not publish any communication, marketing material or press release until the prior written consent of CDV is obtained. The CLIENT will be directly and personally responsible for any damage or loss caused to CDV by breach of this clause.

The CLIENT acknowledges and agrees that any elements and intellectual property rights relating thereto (including, without limitation, all trade names, brands, copyrights, logos, patents, trademarks, service marks and trade secrets) on the website (including, without limitation, its Terms and Conditions of Use, rules, policies and operating procedures and the Confidential Information of CDV as defined above) received or accessed, are the exclusive property of CDV or its suppliers.

The CLIENT acknowledges and agrees that, except as set out herein, they will not acquire any right or interest in the information or data accessed and that CDV will remain the sole owner of such information or data, including, but not limited to, all patents, copyrights, trademarks, trade secrets, trade names, contracts, industrial designs and other property rights pertaining thereto, anywhere in the world.

All trademarks, copyrights, logos, database rights and other intellectual property rights in the website materials (as well as the organisation and design of the website), together with the underlying software code, belong to CDV or its suppliers. Neither the CLIENT nor any user may use, copy, modify, alter, publish, broadcast, distribute, sell or transfer any material from the website or belonging to CDV or the underlying software code, in whole or in part, without CDV’s prior written consent.

In the event of any unauthorised use of any Intellectual Property belonging to CDV (including, but not limited to, all registered trademarks, service marks, logos, trade names, etc.) without CDV’s consent or licence, all bookings and sales will be halted, and CDV reserves the right to take legal action to protect its legitimate interests.

CDV may make improvements or modifications to information, elements, data, services or other materials on the website, or close it, at any time without notice.

CDV may also modify these Terms and Conditions of Use at any time, and such modification shall be effective immediately upon publication of the modified Terms and Conditions of Use on the website. Accordingly, the CLIENT’s continued access or use of the website will be deemed acceptance of the modified Terms and Conditions of Use.

CDV may suspend access to the programme for maintenance, network security or force majeure, without any obligation to compensate the CLIENT for suspended access time.

All communications and notifications made by the Parties under this Agreement must be made in writing to the address set out herein, by personal delivery with acknowledgment of receipt by the other Party, notarial notice, fax, postal or electronic mail, or by any other means, provided there is always proof of receipt by the recipient.

CDV reserves the right to assign all or part of the obligations and/or rights of this Agreement to any subsidiary, affiliate or holding company or any subsidiary of its holding company.

The CLIENT will not assign any obligation or right of this Agreement, or any other agreement that binds them, to third parties, unless expressly authorised beforehand by CDV. Any attempted assignment that breaches this Section shall be null and void.

Neither Party shall be liable to the other for failure to perform any duties or obligations required of that Party herein in the event of strikes, lockouts, disasters, acts of God, lack of supplies, or other events beyond that Party’s control during and for the period following such event (“Force Majeure Event”). In the event of Force Majeure, time for performance shall be extended for a period equal to the time lost due to the excusable delay. However, if any excusable delay extends for more than thirty (30) consecutive calendar days, the Party not relying on the excusable delay may, at its option (and without penalty or financial obligation of any kind), terminate this Agreement by notice to the other Party. To benefit from the waiver of excusable delay set out in this Section, the Party must act diligently to remedy the cause of the delay or default, or to mitigate or resolve such delay or default.

In case of early termination due to a Force Majeure Event, all deposits will be refunded minus Expenses or Charges already incurred in connection with services provided under this Agreement and which CDV cannot recover. If the original booking cannot be fully used due to the Force Majeure Event, CDV will refund the unused portion of the booking at a later date after the incident. CDV will not be liable for the costs of any new accommodation offered to the final client if a Force Majeure Event occurs at the destination. In this clause, “Expenses” means any payments which CDV cannot recover, including deposits already paid to third party suppliers which are non-refundable under their contractual terms and conditions. “Fees” means any payment due to CDV for services already provided, including, among others, CDV’s administrative or management charges, before the early termination due to Force Majeure. This termination due to Force Majeure is without prejudice to the Parties’ rights regarding any breach of this Agreement prior to termination.

These Terms and Conditions of Use, as well as any non-contractual obligations arising from them, shall be governed by the laws of Spain.

Notwithstanding the foregoing, in the event of legal dispute, each party agrees that the law applicable will be that of the defendant’s domicile.

Each party agrees that the courts of the country where the defendant of the relevant action resides will have exclusive jurisdiction to resolve any dispute arising from or relating to these Terms and Conditions of Use (including, for example, non-contractual obligations, among others), with any counterclaim in respect of the choice of defendant disregarded. Where there are several, but related, actions, jurisdiction shall be determined according to the first one brought. Each party irrevocably waives any right to object to an action brought in these courts, to claim that the action has been brought in an inappropriate jurisdiction, or to claim that the courts do not have jurisdiction.